Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Zgrabik

Seven Hills,Ohio

Summary

I started working my first job when I was 15 years old at a little frozen yogurt shop in Brecksville, OH called Lemonberry. There I learned skills from serving customers all the way to how to operate a store. After I left lemonberry I decided to take up waitressing at a restaurant also in Brecksville called Creekside. That was my first serving job and I realized then I really liked the business of serving others and customer service. Currently while at school I work at the Buffalo Wild Wings in Oxford, OH. I started there the beginning of last year and have been working there ever since along with picking up a few days at the Strongsville location in the summer

Overview

6
6
years of professional experience

Work History

Server

Buffalo Wild Wings
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Creekside Restaurant And Bar
05.2022 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Frozen Yogurt Shop Worker

Lemonberry Frozen Yogurt
07.2018 - 08.2021
  • Contributed to team success by effectively collaborating with coworkers during peak hours.
  • Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
  • Boosted sales by upselling toppings, promoting limited-time offers, and suggesting popular flavor combinations.
  • Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
  • Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
  • Managed customer queues during busy periods to maintain orderliness and minimize wait times.

Education

No Degree - Marketing/ Graphic Design

Cuyahoga Community College
Cleveland, OH
05.2025

No Degree - Real Estate

Hondros College of Real Estate
Independence, OH
12.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Order Accuracy
  • Supply Restocking
  • Relationship Building
  • Menu Recommendations

Timeline

Server

Buffalo Wild Wings
08.2022 - Current

Server

Creekside Restaurant And Bar
05.2022 - 08.2022

Frozen Yogurt Shop Worker

Lemonberry Frozen Yogurt
07.2018 - 08.2021

No Degree - Marketing/ Graphic Design

Cuyahoga Community College

No Degree - Real Estate

Hondros College of Real Estate

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Lauren Zgrabik