Lauren Caroline Hodges
Boone,NC
Summary
Organized and customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmospheres.
Overview
1
1
year of professional experience
Work History
Head Hostess
Prime 21 Steakhouse
07.2023 - Current
- Maintain the highest possible standards in all areas to ensure maximum guest satisfaction
- Assist in promoting the sales of memberships to the restaurant.
- Address and resolve customer complaints empathetically and professionally
Front Desk
Eseeola Lodge at Linville Golf Club
09.2022 - Current
- Manage online, phone and in-person room reservations
- Collect payments by accepting cash, check, or charge payments
- Respond to guest inquiries, requests, and issues in a timely and efficient manner.
Head Hostess
Peddler Steakhouse
09.2022 - Current
- Seat guests and provide accurate wait times
- Organize reservations to assign party groups to their specific table
- Operated a cash register for cash, check and credit card transactions
Education
Bachelor of Arts - Hospitality And Tourism Management
Appalachian State University
Boone, NC01.2025
Skills
- Guest Complaint Resolution
- Customer Service
- Reservations Management
- Guest Engagement
- Event Planning
- Payment Processing
Volunteer Experience
- Gave packages of stable-shelf food and stocked food donations - FaithBridge Church
- Collected shoebox gifts filled with fun toys and personal care items then delivers them to children in need around the world - Samaritan's purse
Timeline
Head Hostess
Prime 21 Steakhouse
07.2023 - Current
Front Desk
Eseeola Lodge at Linville Golf Club
09.2022 - Current
Head Hostess
Peddler Steakhouse
09.2022 - Current
Bachelor of Arts - Hospitality And Tourism Management
Appalachian State University
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