Lauren Paige Watts
Brandon,MS
Summary
Dynamic District Team Leader at H & R Block Tax Services with a proven track record in team development and client relationship management. Successfully enhanced district performance through strategic planning and mentorship, fostering a high-performing culture. Skilled in budget management and employee engagement, driving initiatives that promote growth and collaboration.
Overview
30
30
years of professional experience
Work History
District Team Leader
H & R Block Tax Services
07.2022 - 05.2024
- Championed corporate social responsibility initiatives within the district, fostering employee engagement and enhancing company reputation as an employer of choice within local communities.
- Managed budgets and resources effectively, ensuring optimal allocation of funds to achieve business objectives.
- Worked with offices remotely and onsite to monitor implementation and formulate recommendations for next steps.
- Developed a high-performing team through effective recruitment, training, and retention strategies.
- Increased district performance by implementing strategic plans and setting clear objectives for team members.
- Coordinated professional development and technical services.
Corporate Operations Administrator
H & R Block Tax Services
07.2022 - 05.2023
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Coordinated meetings for department both in office and remotely via ZOOM.
- Motivated and trained employees to maximize team productivity.
- Oversaw facility maintenance projects, coordinating with contractors to ensure timely completion within budgetary guidelines.
Multi-Unit Team Leader (6 Offices)
H & R Block Tax Services
10.2021 - 05.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
PreTax Season District Hiring Manager
H & R Block Tax Services
05.2021 - 10.2021
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Recruited top talent to maximize profitability.
Area Team Leader
H & R Block Tax Services
11.2019 - 05.2021
- Provided courteous, friendly and expeditious service to customers and associates and modeled teamwork and collaboration for employees.
- Cultivated a high-performance team by consistently setting expectations, providing resources and support, and celebrating successes.
- Managed a diverse group of employees, fostering an inclusive work environment that promoted growth and advancement opportunities.
- Coordinated timely completion of projects by effectively managing competing priorities within the team framework.
Licensed Sales Team Member
State Farm Insurance Inc
01.2015 - 04.2017
- Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
- Participated in networking events within the industry community to generate new leads for potential business growth prospects.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Used CRM software diligently to track leads, manage contacts, and monitor progress toward sales objectives.
Office Manager, Sales and Banking Producer
State Farm Insurance Inc
08.1997 - 10.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
University Program Intern
State Farm Insurance Inc
08.1994 - 12.1996
- Provided essential support to team members, enabling them to focus on achieving their objectives more effectively.
- Demonstrated exceptional time-management skills by balancing multiple responsibilities while meeting deadlines consistently.
- Adapted quickly to new software tools introduced during the internship period, enhancing productivity levels significantly.
Education
Business Administration And Management
Mississippi State University
Starkville, MSBusiness Administration And Management
Northeast Mississippi Community College
Booneville, MSSkills
- Client Relationship Management
- Mentorship Skills
- Team Development
- Team Growth Initiatives
Timeline
District Team Leader
H & R Block Tax Services
07.2022 - 05.2024
Corporate Operations Administrator
H & R Block Tax Services
07.2022 - 05.2023
Multi-Unit Team Leader (6 Offices)
H & R Block Tax Services
10.2021 - 05.2022
PreTax Season District Hiring Manager
H & R Block Tax Services
05.2021 - 10.2021
Area Team Leader
H & R Block Tax Services
11.2019 - 05.2021
Licensed Sales Team Member
State Farm Insurance Inc
01.2015 - 04.2017
Office Manager, Sales and Banking Producer
State Farm Insurance Inc
08.1997 - 10.2007
University Program Intern
State Farm Insurance Inc
08.1994 - 12.1996
Business Administration And Management
Mississippi State University
Business Administration And Management
Northeast Mississippi Community College
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