Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LAURIANE LITZAU

Pontiac,MI

Summary

High-performing Shift Leader with proven success leading teams in fast-paced, high-volume restaurant environments. Trusted to run shifts independently, coach and motivate team members, manage conflict, and protect food safety and service standards. Known for calm leadership under pressure, strong guest engagement, and consistent execution that supports management goals and drives positive customer experiences.

Knowledgeable shift lead with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Capable shiftlead with solid background in overseeing daily restaurant operations. Proven track record in managing staff, ensuring high-quality customer service, and maintaining operational efficiency. Demonstrated leadership and problem-solving skills in high-paced environment.

Professional restaurant leader with strong focus on team collaboration and achieving results. Skilled in managing staff, ensuring high standards of service, and adapting to changing needs. Reliable, flexible, and known for effective problem-solving and communication. Proven ability to enhance operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Shift Lead

Chipotle
Michigan
02.2025 - Current
  • Managed all aspects of restaurant operations during shifts, focusing on upholding food safety standards and enhancing customer service efficiency.
  • Directed staffing operations and enhanced guest satisfaction to ensure seamless service during high-volume times.
  • Executed impactful coaching strategies to enhance team member performance and foster continuous improvement.
  • Managed customer inquiries and navigated team disputes to ensure a harmonious and productive atmosphere.
  • Implemented opening and closing procedures, ensuring compliance with cash handling and sanitation standards.
  • Supported management by maintaining accountability, productivity, and shift efficiency

Store Support Associate

Brooks Brothers
Auburn Hills, MI
05.2024 - 02.2025
  • Managed daily retail operations amidst peak traffic, consistently maintaining brand standards and delivering exceptional customer service.
  • Managed customer interactions and resolved inquiries to ensure positive guest experiences.
  • Managed inventory levels, conducting regular stock audits to minimize loss and optimize availability.

Server

Jennifer’s Café
01.2021 - 01.2023
  • Delivered consistent, high-quality guest service in a fast-paced restaurant environment
  • Managed multiple tables while coordinating with kitchen staff to ensure order accuracy and timing

Server

Orchard Lake Country Club / A Matter of Taste
01.2019 - 01.2020
  • Supported full-service dining operations in an upscale, high-expectation environment
  • Trained and supported new waitstaff while anticipating guest needs to ensure attentive, high-quality service

Education

No Degree - Paralegal/Criminal Justice Studies

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ
01-2028

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Rules enforcement

Accomplishments

  • Documented and resolved scheduling errors which led to improved shift coverage.
  • Achieved through effectively helping with line set-up and station readiness.
  • Supervised team of 9 staff members.

Timeline

Shift Lead

Chipotle
02.2025 - Current

Store Support Associate

Brooks Brothers
05.2024 - 02.2025

Server

Jennifer’s Café
01.2021 - 01.2023

Server

Orchard Lake Country Club / A Matter of Taste
01.2019 - 01.2020

No Degree - Paralegal/Criminal Justice Studies

Maricopa Community Colleges, Paradise Valley Community College
LAURIANE LITZAU