Laurie Brandt
Gordon,TX
Summary
Dynamic professional with a proven track record at Greystone Castle Sporting Club, recognized for enhancing operational efficiency and improving employee satisfaction. Expert in records and time management, achieving a 40% increase in membership sales at Soldierfit. Skilled in data analysis and workflow optimization, with a strong focus on fostering team collaboration to drive substantial business outcomes. Career goals include leveraging expertise to further advance organizational performance and growth.
Overview
19
19
years of professional experience
Work History
HR/Reservations Manager
Greystone Castle Sporting Club
Mingus, TX
09.2023 - Current
- Handled confidential matters with discretion to maintain workplace and employee privacy.
- Processed payroll and employee benefits using AllPay software.
- Maintain and coordinate timekeeping using Swipe Clock for daily punches, PTO, and vacation.
- Maintained and organized paper and digital files daily to stay up to date.
- Monitor office supplies and place orders when necessary
- Collaborated with other departments, such as sales, marketing, and operations, on strategies to increase occupancy rates at the lodge.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
Reservation Specialist
Greystone Castle Sporting Club
Gordon, TX
12.2019 - 09.2023
- Made reservations for customers and accurately entered personal information into computer system.
- Ensured efficient calendar management to prevent double bookings.
- Efficiently routed phone inquiries to designated teams.
- Greeted and assisted customers to foster positive experiences.
- Compile revenue data on a weekly basis.
General Manager
Soldierfit
Virginia Beach, VA
04.2018 - 10.2019
- Utilized CRM tools to connect with prospective customers.
- Increased membership sales by 40%.
- Executed all necessary administrative duties.
Stay at Home Mom
Self Employed Web
Virginia Beach, VA
08.2015 - 04.2018
- Balanced family duties with progress toward college degree.
Customer Service Representative
Geico
Virginia Beach, VA
02.2015 - 08.2015
- Managed inbound inquiries regarding insurance policies.
- Managed payment processing efficiently.
- Ensured compliance with state-specific insurance laws and regulations.
Maintenance Coordinator
USMC
Virginia Beach, VA
12.2005 - 03.2015
- Oversaw production schedule by setting operational goals and work plans.
- Supervised aircraft readiness for daily flight operations.
- Coordinated comprehensive timelines for regular aircraft inspections across various intervals.
- Oversaw Quality Assurance tasks to maintain safety protocols and quality benchmarks while reducing risks and labor.
- Provided guidance to leadership on pending inspections and required resources.
Education
Bachelor of Science - Business Administration
DeVry University
Virginia Beach, VA04-2017
Skills
- Records management
- Time management
- Data management
- Workflow management
References
References available upon request.
Timeline
HR/Reservations Manager
Greystone Castle Sporting Club
09.2023 - Current
Reservation Specialist
Greystone Castle Sporting Club
12.2019 - 09.2023
General Manager
Soldierfit
04.2018 - 10.2019
Stay at Home Mom
Self Employed Web
08.2015 - 04.2018
Customer Service Representative
Geico
02.2015 - 08.2015
Maintenance Coordinator
USMC
12.2005 - 03.2015
Bachelor of Science - Business Administration
DeVry University
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