Laurie Bullock
Roswell
Summary
Dynamic Customer Service Specialist with 25 years in lending, recognized with the President Club Award at Everett Financial, Inc. Proven expertise in data analysis and problem-solving, ensuring timely loan processing and adherence to guidelines. Exceptional communication and organizational skills drive success in managing client relationships and documentation accuracy.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Everett Financial, Inc., DBA Supreme Lending
04.2013 - Current
- Worked with customers in person, email and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set Deadlines and track progress ensuring timely loan processing
- Adherence to loan guidelines and regulations
- Experience and knowledge of Encompass software - efficient, effective and accurate
- Achievements - President Club Award 10 years
- 25 years experience with Lending
Loan Processor
Brayden Capital
02.2008 - 04.2013
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set Deadlines and track progress ensuring timely loan processing
Education
No Degree - Studied FInance
West Ga College
Carrollton, GADouglas County High School
Douglasville, Ga 05-1980
Skills
Data Analysis
Communication
Organization
Problem Solving
Multi Tasking
Timeline
Customer Service Specialist
Everett Financial, Inc., DBA Supreme Lending
04.2013 - Current
Loan Processor
Brayden Capital
02.2008 - 04.2013
No Degree - Studied FInance
West Ga College
Douglas County High School
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