Laurie Cozzatti
Scituate,MA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Receptionist
South Paws Doggie Daycare
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Front End Supervisor
Roche Brothers Supermarkets
09.2019 - 08.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
- Promoted importance of security and customer tracking to minimize store losses.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Cashier
Star Market
08.2014 - 02.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Braintree High School
Braintree, MASkills
- Sorting and Labeling
- Database Administration
- Customer and Client Relations
- Security Awareness
- Organization Skills
- Reception Desk Management
- Project Management
Timeline
Receptionist
South Paws Doggie Daycare
08.2022 - Current
Front End Supervisor
Roche Brothers Supermarkets
09.2019 - 08.2022
Cashier
Star Market
08.2014 - 02.2019
High School Diploma -
Braintree High School
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