Laurie Dominguez
Stuart ,FL
Summary
Diligent service industry professional with solid background in providing excellent customer service and ensuring guest satisfaction. Proven ability to handle high-pressure environments and deliver consistent performance. Demonstrated proficiency in multi-tasking and effective communication.
Overview
11
11
years of professional experience
Work History
Host
Pez Vela Restaurant
Stuart, FL
01.2025 - 02.2026
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Provided feedback to management on service improvements based on guest interactions.
- Monitored dining area for cleanliness and adherence to health standards.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Caterer/Pop Up Food Operator
Illegal Food
Atlanta, GA
08.2017 - 08.2023
- Developed customized catering menus based on client preferences and dietary requirements.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Adapted quickly to unexpected changes during events, maintaining high service standards.
- Increased repeat business with exceptional service and attention to detail in event setup and execution.
Owner/Operator
Illegal Food
Atlanta GA
02.2015 - 08.2017
- Trained and mentored staff on customer service standards and menu knowledge.
- Oversaw daily financial tasks such as accounting, payroll processing, and cash handling.
- Supported team during service to ensure smooth operations.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed staff schedules to maintain adequate coverage during peak hours, enhancing productivity.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
Education
High School Diploma - General
North Miami Beach Senior HS
North Miami Beach, FL06-1993
Skills
- Customer Service
- Food Safety Compliance
- Order Processing
- Upselling Techniques
- Cash Handling
- Attention to Detail
- Team Collaboration
- Multitasking
Timeline
Host
Pez Vela Restaurant
01.2025 - 02.2026
Caterer/Pop Up Food Operator
Illegal Food
08.2017 - 08.2023
Owner/Operator
Illegal Food
02.2015 - 08.2017
High School Diploma - General
North Miami Beach Senior HS