Laurie Duckworth
Savannah,GA
Summary
Professional Server successful at providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
13
13
years of professional experience
Work History
Manager /Server Shift Leader
Fiddlers Crab House
05.2014 - Current
- Cultivate warm relationships with regular customers.
- Oversee daily operations of restaurant staff, delegate tasks, and train new staff.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handle table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruit and train new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Manager Server Bartender
Corleones
01.2011 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Secondary Education
Armstrong State University
Savannah, GACosmetology License
Virginia College
Savannah, GA06.2013
High School Diploma -
St Vincent's Academy
Savannah, GA06.1999
Early Childhood Education
Savannah Technical Collage
Savannah, GASkills
- Wine and Liquor Service
- Food Safety
- Guest Satisfaction
- Food Preparation and Safety
- Inventory Accuracy
- Food Presentation
- Employee Development
- Restaurant Operation
- High-Volume Dining
- Food and Beverage Pairings
- Menu Memorization and Presentation
- Dining Room Management
- Transactions and Cash Handling
Timeline
Manager /Server Shift Leader
Fiddlers Crab House
05.2014 - Current
Manager Server Bartender
Corleones
01.2011 - 12.2014
No Degree - Secondary Education
Armstrong State University
Cosmetology License
Virginia College
High School Diploma -
St Vincent's Academy
Early Childhood Education
Savannah Technical Collage