Laurie Duran
Imperial Beach,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
25
25
years of professional experience
Work History
Sales Associate
King Jewelers
Chula Vista, CA
02.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Office Manager
The Pawnshop Inc.
Chula Vista, CA
01.1999 - 01.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
GED -
Adult Education Center
El Cajon, CASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Cash Register Operation
- Merchandise Display
- Point of sale operation
- Building Customer Loyalty
Timeline
Sales Associate
King Jewelers
02.2017 - Current
Office Manager
The Pawnshop Inc.
01.1999 - 01.2017
GED -
Adult Education Center