Laurie Farmer
Euless,TX
Summary
Results-driven Assistant Store Manager specializing in optical services and customer engagement. Expertise in guiding frame selection and ensuring outstanding customer experiences. Demonstrated organizational and communication skills enhance patient care and team efficiency. Dedicated to optimizing workflow and achieving high levels of customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Target Optical
Euless, TX
05.2021 - Current
- Achieved sales targets through collaboration with store manager and team engagement.
- Coached team members to enhance sales performance and product knowledge.
- Managed day-to-day operations, including scheduling shifts and assigning tasks.
- Trained new employees on policies, procedures, and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Assisted patients with frame selections, lens measurements, and material recommendations.
- Promoted exceptional shopping experiences to increase customer retention rates.
- Processed all transactions accurately using point-of-sale system.
Sales Associate
Target Optical
Euless, TX
11.2013 - 05.2021
- Cultivated customer relationships by delivering exceptional service and tailored lens advice.
- Maintained knowledge of eyewear fashion trends to enhance customer consultations.
- Assisted customers in selecting frames according to face shapes, lifestyles, and budgets.
- Processed eyeglass orders and ensured timely dispensing for patients.
- Managed inventory and organized retail area to foster a welcoming environment.
- Restocked merchandise in visually appealing displays to effectively promote sales.
- Executed cash register operations, ensuring accurate counting and balancing of drawers.
- Provided tailored guidance on lens coatings based on individual customer needs.
Education
High School Diploma -
Patterson High School
Patterson, LASome College (No Degree) -
Nicholls State University
Thibodaux, LACosmetology License -
Ogle School
TXSkills
- Customer service
- Point-of-sale operations
- Visual merchandising
- Inventory management
- Sales management
- Employee training
- Staff scheduling
- Problem solving
- Store organization
- Time management
- Upselling and cross-selling
- Lensometer operation
Timeline
Assistant Store Manager
Target Optical
05.2021 - Current
Sales Associate
Target Optical
11.2013 - 05.2021
High School Diploma -
Patterson High School
Some College (No Degree) -
Nicholls State University
Cosmetology License -
Ogle School