Laurie Field
Winnemucca,NV
Summary
Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift.
Overview
11
11
years of professional experience
Work History
Lead Cashier
Pilot Flying J Travel Center
Winnemucca, NV
04.2022 - 03.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Scanned items and checked pricing on cash register for accuracy.
Salesperson
Elko Broadcasting Company
Winnemucca, NV
06.2017 - 11.2022
- Created promotional materials to increase audience engagement.
- Performed administrative tasks such as filing paperwork and scheduling meetings.
- Negotiated advertising contracts in collaboration with sales department.
- Utilized latest production techniques and available technologies to produce high performing content and drive ratings growth.
- Performed voiceover work for commercials and other advertisements.
- Prepared and delivered latest weather, newscasts and sports.
Shift Lead
Love's Travel Stops & Country Stores Inc.
Winnemucca, NV
01.2021 - 10.2021
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Handled cash register transactions accurately while providing excellent customer service.
Bartender, HR Clerk, Cage Cashier, Blackjack Deale
Winner's Inn and Casino
Winnemucca, NV
09.2013 - 02.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained personnel files according to legal requirements and company policies.
- Organized orientation sessions for new hires, providing them with necessary information about the organization's policies and procedures.
- Adhered to security protocols while handling large amounts of cash.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Balanced the cash drawer at the beginning and end of each shift.
- Provided exceptional customer service while interacting with patrons at the table.
- Dealt blackjack games in accordance with casino guidelines and regulations.
- Performed functional game duties quickly by efficiently handling money and chips.
Education
Associate of Arts - Business Administration And Management
Great Basin College
Winnemucca, NV05-2011
Skills
- Customer Assistance
- Credit and cash transactions
- Cash Drawer Reconciliation
- Accountability
- Issue Resolution
- POS System Operation
- Staff Training
References
References available upon request.
Timeline
Lead Cashier
Pilot Flying J Travel Center
04.2022 - 03.2024
Shift Lead
Love's Travel Stops & Country Stores Inc.
01.2021 - 10.2021
Salesperson
Elko Broadcasting Company
06.2017 - 11.2022
Bartender, HR Clerk, Cage Cashier, Blackjack Deale
Winner's Inn and Casino
09.2013 - 02.2019
Associate of Arts - Business Administration And Management
Great Basin College