Laurie Goulet
South Yarmouth,MA
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Dick's Sporting Goods, Inc
Hyannis, MA
08.2022 - Current
- Managed inventory effectively.
- Facilitated hiring process and managed employee onboarding.
- Utilized programs such as Excel for data entry.
- Coordinated tasks with various scheduling programs.
General Manager
Shoe Dept. Encore
Hyannis, MA
01.2016 - 08.2022
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Developed and maintained store policies and procedures.
- Recruited, interviewed and hired qualified candidates for open positions.
- Executed merchandising strategies to support store sales growth.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Organized new stock for floor placement.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Footwear Team Lead
Sears Holdings Company
Hyannis, MA
01.2008 - 01.2016
- Responsible for providing leadership and direction to the Footwear team members, ensuring that customer service standards are met.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on shoe care and maintenance to promote product longevity.
- Adapted quickly to new product lines and seasonal changes to maintain high sales performance.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers in selecting appropriate products based on their needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed merchandise for sale.
Education
Teaching
Cape Cod Community College
West Barnstable, MASkills
- Scheduling
- Records retrieval
- Filing
- Bookkeeping
- Problem-solving
- Inventory supplies
- Microsoft Excel
- Data organization
- Customer service
- Store operations
Timeline
Administrative Assistant
Dick's Sporting Goods, Inc
08.2022 - Current
General Manager
Shoe Dept. Encore
01.2016 - 08.2022
Footwear Team Lead
Sears Holdings Company
01.2008 - 01.2016
Teaching
Cape Cod Community College
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