Laurie Harwood
Glens Falls,NY
Summary
Personable Sandwich Artist with strong track record of promoting customer satisfaction and loyalty. Adept in managing small details and focusing on quality to provide exceptional service. Comfortable working in high-volume establishments. Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Skillful Sandwich Artist with background in crafting quality sandwiches and providing top-notch customer service. Offer understanding of food safety standards, inventory management, and order processing. Strengths include creativity in sandwich design, multitasking, and clear communication skills. Made significant impact at previous establishments by maintaining high cleanliness standards, improving kitchen efficiency, and increasing customer satisfaction through speedy service.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Queensbury, New York
07.2024 - 10.2024
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash registers to process payments from customers.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Housekeeping Room Attendant
Six Flags Great Escape
Queensbury, NY
08.2023 - 07.2024
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded promptly to requests from guests and other departments.
- Organized supplies for use based on expected customer needs.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Replaced dirty linens with clean items according to established standards of quality control.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
House Keeping
Econo Lodge Hotel
Queensbury, NY
06.2022 - 05.2023
- Resolved customer service issues related to housekeeping services promptly.
- Assisted in the training of new housekeeping staff.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Participated in meetings related to housekeeping operations as needed.
- Maintained a safe working environment through regular housekeeping activities.
- Performed general housekeeping duties such as sweeping, mopping, dusting.
- Helped housekeeping staff with laundry duties when requested.
- Managed maintenance requests for housekeeping equipment repairs or replacements.
- Created inventory checklists and stocked housekeeping carts.
- Performed regular housekeeping duties in the stockroom area.
- Assisted with meal preparation and light housekeeping tasks.
Education
Queensbury High School
Queensbury, NYSkills
- Food service standards
- Cooking
- Effective multi-tasking
- Food allergy awareness
- Equipment cleaning
- Quality control measures
- Creative problem solving
- Cleanliness and hygiene
- Heavy lifting
- Time management
- Menu memorization
- Meal preparation
- Attention to detail
- Food safety
- Supplies monitoring
- Willingness to learn
- Sandwich preparation
- Problem-solving
- Staff training
- Portion control
- Operations support
- Cleaning and organization
- Workstation organization
- High level of integrity
- Taking and preparing orders
- Order management
- Hospitality and accommodation
- Sandwich artistry
- Cross-training experience
- Equipment operation
- Cleaning and sanitization
- Money handling
- Menu recommendations
- POS system use
- Phone and online order processing
- Guest service
- Cash handling proficiency
- Teamwork and collaboration
- POS systems
- POS system operation
- Cash handling
- Food handling and sanitization
- Customer service
- Knife handling skills
- Food preparation
- Order accuracy
Languages
Spanish
Limited
Timeline
Sandwich Artist
SUBWAY®Restaurants
07.2024 - 10.2024
Housekeeping Room Attendant
Six Flags Great Escape
08.2023 - 07.2024
House Keeping
Econo Lodge Hotel
06.2022 - 05.2023
Queensbury High School
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