Laurie Kloos
Troy,MO
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Associate
Fly Free Horse Products
Jonesburg, MO
05.2023 - Current
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming sales transaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
AK Concrete
Troy, Missouri
05.2010 - Current
- Provided exceptional customer service to enhance client satisfaction and retention.
- Collaborated with team members to streamline sales processes and improve workflow efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Implemented promotional strategies that increased foot traffic and product visibility in-store.
- Analyzed customer feedback to identify areas for service improvement and operational adjustments.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
PLTW (Stem) Teacher (retired teacher)
Wright City Middle School
Wright City, MO
07.2025 - 06.2026
- Developed and implemented engaging STEM curriculum aligned with state standards.
- Facilitated hands-on experiments to enhance student understanding of scientific principles.
- Assess students' abilities, strengths, and weaknesses.
- Integrated technology tools to support interactive learning and student collaboration.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking skills.
- Integrated real-world applications into lessons, enhancing relevance and increasing student interest.
- Organized STEM events to promote student interest in science, technology, engineering and math fields.
- Differentiate lessons to student’s abilities.
- Communicate with parents about students' progress.
- Collaborates with classroom teachers and reading teachers.
- Organized Friday Stem Challenges.
PLTW (Stem) Teacher (retired teacher)
Cuivre Park Elementary
Troy, MO
08.2024 - 06.2025
- Developed and implemented engaging STEM curriculum aligned with state standards.
- Facilitated hands-on experiments to enhance student understanding of scientific principles.
- Assess students' abilities, strengths, and weaknesses.
- Integrated technology tools to support interactive learning and student collaboration.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking skills.
- Integrated real-world applications into lessons, enhancing relevance and increasing student interest.
- Organized STEM events to promote student interest in science, technology, engineering and math fields.
- Differentiate lessons to student’s abilities.
- Communicate with parents about students' progress.
- Collaborates with classroom teachers and reading teachers.
- Organized Friday Stem Challenges.
- Produced curriculum for autism classrooms.
- Collaborates with fellow PLTW teachers to produce a district wide stem challenge
- Certified in PLTW training.
1st Grade Teacher
McNair Elementary School
Hazelwood, MO
01.1997 - 06.2024
- Assessed student progress through various evaluation methods, providing feedback to tailor instruction effectively.
- Utilized technology tools to support interactive learning and streamline classroom management processes.
- Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
- Fostered a positive classroom environment, promoting respect, cooperation, and inclusivity among students.
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
- Implemented differentiated instructional strategies to accommodate diverse learning styles and abilities.
- Social Committee leader/account manager/activities director.
- Utilized data-driven instruction to identify areas of need for individual students and adjust teaching methods accordingly.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Contributed to the development of the school improvement plan by analyzing data trends, setting goals, and implementing targeted interventions.
- NEA Representative
- Collaborated with colleagues to design interdisciplinary projects that integrated multiple subjects for enriched learning experiences.
Education
Graduate Coursework towards Master +30 -
Walden University
Minneapolis, Minnesota01-2011
Master of Arts - Education Administration
Lindenwood University
St. Charles, MO01-2000
Bachelor of Arts - Elementary Education
Lindenwood University
St. Charles, MO01-1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Goal oriented
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Classroom management
- Phonics instruction
- Organizational skills
- Relationship building
Certification
- Education Administration
- Elementary Education K-8
- Elementary PLTW (Stem) Certification
- Middle School PLTW (Stem) Certification
Timeline
PLTW (Stem) Teacher (retired teacher)
Wright City Middle School
07.2025 - 06.2026
PLTW (Stem) Teacher (retired teacher)
Cuivre Park Elementary
08.2024 - 06.2025
Sales Associate
Fly Free Horse Products
05.2023 - Current
Sales Associate
AK Concrete
05.2010 - Current
1st Grade Teacher
McNair Elementary School
01.1997 - 06.2024
Master of Arts - Education Administration
Lindenwood University
Bachelor of Arts - Elementary Education
Lindenwood University
Graduate Coursework towards Master +30 -
Walden University