Laurie Kurn

• Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
• Implemented new CRM system, enhancing data accuracy and enabling better tracking of sales activities.
• Exceeded quarterly quotas consistently by proactively managing pipeline and maintaining a disciplined approach to prospecting efforts.
• Mentored junior Sales Development Representatives, contributing to their professional growth and success within the company.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Support resolution of customer disputes and accounts receivable discrepancies
• Develops new accounts and maintaining and growing existing accounts
• Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.

-Built relationships with customers and community to establish long-term business growth

-Resolved problems with high-profile customers to maintain relationships and increase return customer base

-Collaborated with upper management to implement continuous improvements and exceed team goal

-Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best solutions.

-Set up events at local Police, Fire and EMS to set them up on FirstNet priority networks with AT&T

• Collected data and performed customer needs analysis.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Ran daily reports for MTD standings for 18 retail locations
• Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
• Responsible for training new sales representatives on key products and selling strategies with weekly calls and training sessions

• Managed store organization, maintenance and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Resolved customer service issues promptly.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

• Welcomed customers and provided assistance in locating and purchasing products.
• Increased sales by offering advice on purchases and promoting additional products.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.