Laurie Lacoude
Tallahassee,Florida
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Reconciliation Specialist
People First Service Center
08.2023 - Current
- Reduced financial discrepancies by consistently monitoring and resolving account variances.
- Developed custom reports for management review, highlighting significant findings from the reconciliation process.
- Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
- Assisted in periodic reviews of existing policies and procedures, suggesting updates as needed for optimal effectiveness.
Refund Specialist
People First Service Center
08.2021 - Current
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
Problem Solving Resolution
People First
06.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor - Health Administration
South New Hampshire University
Manchester, WAAssociate In Science - Pharmacy
Ultimate Medical Academy
Clearwater, FL07.2022
Associate In Art - Communications
Tallahassee Community College
Tallahassee, FL06.2020
High School Diploma -
Pen Foster High School
Tempa FL06.2015
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Organization and time management
- Problem resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Recognized as employee of the year for outstanding performance and team contributions.
Affiliations
- Society of Human Resource Management
- Project Management Institute.
Languages
French
Full Professional
English
Full Professional
Timeline
Reconciliation Specialist
People First Service Center
08.2023 - Current
Refund Specialist
People First Service Center
08.2021 - Current
Problem Solving Resolution
People First
06.2020 - Current
Bachelor - Health Administration
South New Hampshire University
Associate In Science - Pharmacy
Ultimate Medical Academy
Associate In Art - Communications
Tallahassee Community College
High School Diploma -
Pen Foster High School
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