Lia Picciotti
Doylestown
Summary
Dedicated professional with a proven track record at Landmark Hospitality (The Landing), excelling in customer service and problem-solving. Recognized for enhancing guest experiences through efficient seating and strong multitasking abilities. .
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in a hostess role or any new restaurant job.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Landmark Hospitality
05.2024 - 09.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Associate
Bucks County River Country
05.2023 - 09.2023
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Maintained a clean and welcoming environment to enhance the overall tubing experience for customers.
- Increased customer satisfaction by providing professional and courteous desk support while in the office.
Education
No Degree -
Central Bucks East
Doylestown, PA06-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Assertiveness
- Table bussing
- Server support
- Efficient seating
Timeline
Restaurant Hostess
Landmark Hospitality
05.2024 - 09.2024
Associate
Bucks County River Country
05.2023 - 09.2023
No Degree -
Central Bucks East
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