Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Solis

Fresno,CA

Summary

Customer-focused professional with many years of experience driving sales, delivering exceptional customer service and boosting revenue. Friendly with excellent communication and interpersonal skills to facilitate repeat business. Skilled at coaching and training sales employees to become top performers.

Overview

4
4
years of professional experience

Work History

Sales Floor Supervisor

Burlington
Fresno, California
03.2023 - Current
  • Drive profitable sales through use of b-planners and reports.
  • Provide a positive customer experience by ensuring associates are utilizing the Hi-Five program.
  • Coaching and monitoring associates in our stop and go program for customer ease of shopping experience.
  • Supervise store while preforming Manager on Duty Role. Resolving customer issues, overseeing cashiers and receiving team, providing safety and security for all customers and associates.
  • Lead markdown team using weekly plan, assigning responsibilities and monitoring teams progress.
  • Conduct morning rallies with the team including sales goal, o-sat, Hi-five program, work anniversaries and any up coming company events.
  • Assist with interviews, candidate selection, on boarding and training of new hires.
  • Manage time keeping, scheduling and training of associates use of BPlanner +
  • Daily MOS execution - damage in store, hazmat, broken packages, mis-mates and price reduction.

Receiving Lead

Burlington
Fresno
03.2021 - 09.2022
  • Received, inspected and processed incoming trucks and merchandise.
  • Train associates in B-POD processes to ensure consistency and execution.
  • Use of stop and go/ green paddles to audit Z-racks, gray carts before merchandise is flowed to sales floor.
  • Utilization of B-Bot calculator
  • Daily communication rally to give expectations and target completion times to meet the days CPH goal.
  • Monitoring/Coaching associates to use swift and accurate movements while flowing merchandise to sales floor.
  • Maintain a clean and well kept receiving area.

Education

General

General Mclane High School
Fresno, CA

Skills

  • Team Management in all sales floor operations
  • Effectively communicates with associates, customers and fellow supervisors
  • Motivated to build a team to achieve goals through active coaching
  • Ability to plan, organize and manage time in a fast pace setting
  • Lead by example and coach associates in the moment
  • Strong conflict resolution skills

Timeline

Sales Floor Supervisor

Burlington
03.2023 - Current

Receiving Lead

Burlington
03.2021 - 09.2022

General

General Mclane High School
Laurie Solis