Laurie Weingarten
Centreville,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Server
Fishermans Restaurant
06.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
The Narrows
01.2017 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Client Service Representative
H&r Block
06.2001 - 03.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Front Desk Receptionist
Maryland Primary Care Physicians
01.2002 - 03.2004
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Front Desk Receptionist
Lettera Hair Salon
02.2001 - 03.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Cedar Cliff High School
Camp Hill, PA06.2001
Skills
- Order Delivery Practices
- Table Bussing
- Food Running
- Guest Engagement
- Beverage Preparation
- Order Management
- Food Inspection
- Daily Specials Memorization
- Safe Food Handling
Timeline
Server
Fishermans Restaurant
06.2021 - Current
Server
The Narrows
01.2017 - 04.2020
Front Desk Receptionist
Maryland Primary Care Physicians
01.2002 - 03.2004
Client Service Representative
H&r Block
06.2001 - 03.2005
Front Desk Receptionist
Lettera Hair Salon
02.2001 - 03.2003
High School Diploma -
Cedar Cliff High School
Similar Profiles
Caterina FigueroaCaterina Figueroa
Cooker at Fishermans Table RestaurantCooker at Fishermans Table Restaurant
Bethany WisemanBethany Wiseman
Lead Hand at Labrador Fishermans Union Shrimp companyLead Hand at Labrador Fishermans Union Shrimp company
Codie PyeCodie Pye
Fish Monger at commercial fishermans co-operativeFish Monger at commercial fishermans co-operative