Summary
Overview
Work History
Education
Skills
Timeline
Generic
LAURISSIA BA

LAURISSIA BA

Orlando,FL

Summary

Quality-focused and dynamic Customer Service Professional with 6 years' experience in complaints resolution, inventory control, and sales coordination seeking flight attendant role. Proficient in safety protocols, equipment handling, and airline terminology, demonstrating the ability to ensure seamless in-flight operations and unforgettable experiences. Effective communicator and dynamic team player with bilingual proficiency French/English, committed to fostering relationships and contributing to high-performing team environments.

Overview

7
7
years of professional experience

Work History

Reception Technician

CSL Plasma
04.2023 - Current
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Supported company events with logistical coordination, enhancing overall event success and employee engagement.
  • Reduced wait times for clients through efficient check-in processes, improving overall customer experience.

Customer Service Representative

FedEx
08.2021 - 04.2024
  • Leverages inventory management tools to track and balance incoming and outgoing shipments.
  • Assisted customers with online support by troubleshooting technical issues and guiding website navigation/orders, improving customer online experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Associate

Beauty Exchange Beauty Supply
05.2018 - 02.2021
  • Demonstrated strong product knowledge to assist customers with making informed purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

General Education Diploma - GED

Orange technique College
Orlando, FL
02.2025

Flight Attendant Training -

The Airline Academy
Ormond Beach, FL
05.2024

Skills

  • Customer service
  • Complaints Resolution
  • Safety Protocol
  • De-escalation Techniques
  • Inventory Management
  • City Codes
  • Airline Terminology
  • Safety Equipment Handling

Timeline

Reception Technician

CSL Plasma
04.2023 - Current

Customer Service Representative

FedEx
08.2021 - 04.2024

Customer Service Associate

Beauty Exchange Beauty Supply
05.2018 - 02.2021

General Education Diploma - GED

Orange technique College

Flight Attendant Training -

The Airline Academy