Lauryn Bell
Birmingham,Alabama
Summary
Licensed Alabama Property & Casualty Adjuster with extensive experience in investigations, documentation management, customer resolution, collections, business operations, and remote workforce management. Proven ability to review complex information, maintain detailed records, communicate with diverse stakeholders, and resolve sensitive issues while meeting strict deadlines. Experienced entrepreneur and business owner with a background in property management, customer service, insurance sales and remote operations. Seeking opportunities in desk adjusting, catastrophe claims, property claims or claims support where strong analytical, organizational, and communication skills can contribute to efficient claim resolution and exceptional customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Owner/Property Manager
Bella Signature Suites
Birmingham, AL
10.2023 - Current
- Managed leasing operations for 12 commercial tenants.
- Investigated tenant concerns and property-related issues.
- Maintained detail lease, payment, and compliance records.
- Resolved disputes involving contracts, payments, maintenance, and occupancy.
- Documented incidents, communications, and resolutions.
- Coordinated repairs and vendor services.
- Executed collections activities and payment recovery efforts.
- Ensured compliance with lease requirements and operational policies.
Owner
Bella Braid Factory
Birmingham, AL
04.2022 - Current
- Managed client scheduling, documentation, and service delivery.
- Resolved customer concerns and service-related disputes.
- Maintained financial records and operational reporting.
- Coordinated business operations and vendor responsibilities.
- Oversaw compliance and risk management functions.
Owner/Remote Operations Manager
Arise Virtual Call Center
Birmingham, AL
03.2020 - 04.2022
- Recruited, interviewed, onboarded remote contractors.
- Managed performance metrics and quality assurance standards.
- Maintained detailed customer and employee records.
- Resolved escalated customer concerns.
- Processed payroll and administrative documentation.
- Operated entirely within a remote work environment.
Education
BBA - Finance
Howard University
Washington, DC05-2019
Skills
- Claims Documentation
- Investigative Research
- Interviewing and Fact Gathering
- Property & Casualty Insurance
- Customer Resolution
- Regulatory Compliance
- Loss Assessment Support
- Record Management
- Microsoft Office Suite
- Google Workspace
- CRM Systems
- Collections and Negotiation
- Vendor Coordination
- Data Entry & Quality Control
- Conflict Resolution
- Report Writing
- Business Operations Management
Certification
- National Notary Association Certified Loan Signing Agent
- NNA Background Screened
Timeline
Owner/Property Manager
Bella Signature Suites
10.2023 - Current
Owner
Bella Braid Factory
04.2022 - Current
Owner/Remote Operations Manager
Arise Virtual Call Center
03.2020 - 04.2022
BBA - Finance
Howard University
Licenses
- Alabama Property & Casualty, Worker's Comp and Crop Adjuster License
- Alabama Life Insurance Producer License
- Alabama Notary Public Commission