Lauryn Combs
Sugar Land
Summary
Dynamic and results-oriented professional with extensive experience in customer service at Claire's. Proven expertise in cash handling accuracy and classroom management. Adept at resolving escalated issues and enhancing client experiences, while utilizing critical thinking to drive sales and engagement. Recognized for exceptional ability to foster a positive shopping environment.
Overview
8
8
years of professional experience
Work History
Key Holder
Claire's
Dallas, TX/ Houston, TX
07.2024 - Current
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Performed ear piercing procedures with precision and adherence to hygiene standards.
- Educated clients on aftercare practices for optimal healing and maintenance.
Lead Junior Sensei
CODE NINJAS
Sugar Land, TX
08.2021 - 03.2022
- Implemented focused lessons for literacy readiness highlighting entry programming.
- Monitored, and reported students' progress and performance.
- Attended educational conferences and teacher training workshops to improve professional competence.
- Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
- Worked closely with peers to devise and utilize advanced technology.
- Utilized current technology to enhance student learning.
Server/Bartender/Hostess
3 Eleven Kitchen and Cocktails
Dallas, TX
06.2019 - 10.2020
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures.
- Upsold customers from shelf to premium brands to help boost sales.
Maintenance Worker
Equinox
Dallas, TX
02.2020 - 03.2020
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Sorted and counted linens and organized in storage areas.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Hostess/Server
Kulture
Houston, TX
05.2018 - 02.2019
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Answered phones promptly to record and confirm reservations.
- Delivered outstanding service and support.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
Associate in Arts (A.A.) - Education
BrookHaven Community College
Farmers Branch, TXSkills
- Customer service
- Store maintenance
- Classroom management
- Critical thinking
- Public speaking
- Client consultation
- Appointment scheduling
- Ethical practices
Timeline
Key Holder
Claire's
07.2024 - Current
Lead Junior Sensei
CODE NINJAS
08.2021 - 03.2022
Maintenance Worker
Equinox
02.2020 - 03.2020
Server/Bartender/Hostess
3 Eleven Kitchen and Cocktails
06.2019 - 10.2020
Hostess/Server
Kulture
05.2018 - 02.2019
Associate in Arts (A.A.) - Education
BrookHaven Community College