LAURYN JONES
Miami,FL
Summary
Motivated student working toward a Bachelor of Science in Criminal Justice. Proven success working within fast-paced, collaborative settings. Offering part-time work experience and extensive knowledge of the core subject matter to seek and maintain positions that offer professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Dick's Sporting Goods
04.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Retail Sales Associate
Nike
12.2021 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maximized floor space utilization with strategic product arrangement, catering to customer preferences and shopping behaviors.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
Warehouse Worker
Amazon
05.2021 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Assistant Manager
Dunkin' Donuts
02.2020 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL08.2024
Associate of Arts -
Miami-Dade University - North Campus
Miami, FL05.2022
Skills
- Microsoft Office Suite
- Mac Applications
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Complex Problem-Solving
- Goal-Oriented
References
REFERENCES FURNISHED UPON REQUEST
Certification
(Notary)Bonded by the State of Florida
Timeline
Sales Associate
Dick's Sporting Goods
04.2023 - 08.2023
Retail Sales Associate
Nike
12.2021 - 01.2023
Warehouse Worker
Amazon
05.2021 - 12.2021
Assistant Manager
Dunkin' Donuts
02.2020 - 01.2021
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts -
Miami-Dade University - North Campus