LAURYN MELTON
Shawnee,Kansas
Summary
Enthusiastic professional who utilizes demonstrated strengths in customer service and time management to troubleshoot problems and build successful solutions. Excellent communicator with strong background cultivating positive relationships.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Social Media Manager
Self
Wichita
08.2024 - Current
- Developed engaging content for various social media platforms.
- Created and managed social media campaigns to increase brand awareness.
- Collaborated with clients to define social media strategies and goals.
- Curated and scheduled posts to maintain a consistent online presence.
- Researched industry trends to stay current with social media developments.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Designed promotional materials using graphic design software applications.
Resolution Specialist
Azamara Cruise Lines
Wichita, KS
08.2023 - 01.2024
- Developed strong relationships with clients by providing empathetic support during challenging situations.
- Communicated effectively with customers through various channels, including phone, email, and live chat.
- Managed high volume of cases while maintaining strict adherence to deadlines and quality standards.
Home Renovator
Willow Tree Investments
Newton, KS
10.2022 - 10.2023
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Built/managed budgets amid changing market dynamics.
- Planned, scheduled and coordinated construction project activities to meet deadlines.
- Met strict budget and schedule targets by coordinating contractors and monitoring construction processes.
Realtor
JPAR Leading Edge
Wichita, KS
08.2022 - 10.2023
- Utilized strong negotiation skills and expert real-estate knowledge.
- Negotiated contracts, obtained favorable terms for clients and smoothened property transactions.
- Helped clients improve sales chances by recommending value-added improvements and attractive staging.
Front Desk Assistant
Tippin Dental
Newton, KS
06.2021 - 03.2023
- Set up schedules to coordinate smooth patient flow.
- Kept records updated and accurate with patient personal, insurance and dental history information.
- Maintained accurate and updated records invoices and support documents.
- Processed insurance claims and verified coverage details.
- Handled incoming calls, directing them to appropriate personnel.
- Welcomed large volume of guests and improved overall customer service.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
Childcare Assistant
YMCA
Wichita, KS
03.2020 - 11.2020
- Planned or guided developmentally appropriate activities to build skills and encourage exploration.
- Fostered safe and welcoming environment, proactively addressing safety hazards to minimize risks.
- Communicated openly and appropriately to build positive rapport with children, parents and staff.
- Engaged children in age-appropriate learning activities.
Dental Assistant
Tippin Dental
Newton, KS
08.2015 - 07.2018
- Supported dentists and hygienists with expert chair-side clinical assistance.
- Assisted in training new dental assistants on office procedures.
- Kept records updated and accurate with patient personal, insurance and dental history information.
- Assisted dentists during procedures and ensured patient comfort throughout treatments.
- Maintained sterilization of instruments and cleanliness of treatment areas.
- Prepared examination rooms and organized necessary tools for efficient workflows.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Scheduled appointments and coordinated patient follow-ups to optimize office efficiency.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
Education
Diploma - Dental Hygiene
DeKalb High School
DeKalb, ILHutchinson Community College
Hutchinson, KSSkills
- Effective Communication
- Interpersonal Skills
- Activity Planning
- Child Development
- Customer relations
- Partnership development
- Chair-side assistance
- Customer service
- Dental procedure support
- Surgical setup
- Dental records
- Patient record maintenance
Timeline
Social Media Manager
Self
08.2024 - Current
Resolution Specialist
Azamara Cruise Lines
08.2023 - 01.2024
Home Renovator
Willow Tree Investments
10.2022 - 10.2023
Realtor
JPAR Leading Edge
08.2022 - 10.2023
Front Desk Assistant
Tippin Dental
06.2021 - 03.2023
Childcare Assistant
YMCA
03.2020 - 11.2020
Dental Assistant
Tippin Dental
08.2015 - 07.2018
Diploma - Dental Hygiene
DeKalb High School
Hutchinson Community College