Lauryn Strickland
Summary
Results-driven healthcare professional skilled in managing workflows and ensuring HIPAA compliance. Proven ability to facilitate timely communication among providers, resulting in improved patient care facility operations. Committed to ensuring timely results and enhancing the patient care experience.
Overview
8
8
years of professional experience
Work History
Physician Relations Representative
SimonMed Imaging
08.2025 - 02.2026
- Functioned as primary liaison for over 75 referring physicians and imaging centers, promoting timely communication of patient results.
- Facilitated urgent case escalations, enabling stat reads and delivering real-time updates to providers and patients while effectively managing 100+ daily inquiries.
- Managed high-volume imaging workflows across multiple states, coordinating with 100+ radiologists to enhance turnaround times.
- Resolved workflow issues and addressed missing or incomplete imaging by collaborating with technologists and radiologists to improve overall imaging accuracy.
Orthodontic Assistant /Office Administrative Assistant
Pacific Dental Services
11.2021 - 05.2025
- Co-led clinical and administrative operations for two orthodontists and three specialty doctors.
- Managed 12-person team per doctor, ensuring quality care for over 90 patients daily.
- Oversaw front office functions, streamlining scheduling, insurance verification, and multi-line phone systems.
- Coordinated patient scheduling and appointment management, enhancing operational efficiency.
- Verified insurance coverage and communicated treatment plans directly to patients.
- Maintained compliance with HIPAA, OSHA, and infection control protocols for safety standards.
Orthodontic Assistant
Smile Doctors Braces
08.2018 - 11.2021
- Supported orthodontist chairside to ensure precise bracket placement, and appliance fittings.
- Monitored patient progress and communicated treatment expectations to ensure understanding and compliance.
- Educated patients on oral hygiene, appliance maintenance, and post-treatment care to promote optimal outcomes.
- Maintained accurate clinic records for doctor notes and treatment.
- Coordinated appointments and assisted with patient flow to enhance clinic operations.
Education
Austin Dental Assisting School
08-2019
High School Diploma -
Kennsaw Mtn. High School
05-2018
Skills
- Physician outreach strategies
- Patient relationship management
- Healthcare communication
- Patient education and support
- Care coordination
- HIPAA compliance
- Insurance verification
- Documentation accuracy
- Emergency case escalation
- Healthcare operations oversight
- Clinical outcome analysis
- Customer service focused
Timeline
Physician Relations Representative
SimonMed Imaging
08.2025 - 02.2026
Orthodontic Assistant /Office Administrative Assistant
Pacific Dental Services
11.2021 - 05.2025
Orthodontic Assistant
Smile Doctors Braces
08.2018 - 11.2021
Austin Dental Assisting School
High School Diploma -
Kennsaw Mtn. High School