Lavdim Islami
Brooklyn,NY
Summary
Enthusiastic and dedicated server with over 6 years of experience in high-energy dining environments. Recognized for delivering exceptional customer service and creating memorable dining experiences. Skilled at managing multiple tables and handling high-volume service with poise. Excellent communicator with a talent for anticipating and addressing guest needs, while seamlessly collaborating with kitchen and front-of-house teams. Committed to maintaining top-notch cleanliness and safety standards in accordance with health regulations.
Overview
3
3
years of professional experience
Work History
Server
Mamo Restaurant
Manhattan, NY
09.2023 - Current
- High end restaurant, served celebrities like Jaden Smith, Drake, Zendaya etc. -Got to know the Manhattan way of working and the culture. -Got to know a real Italian food place and also got to know how to deal with pressure under the 'rush hour', by the Capitans and also the General Manager.
Server
Blackstone Steakhouse
Stamford, CT
10.2022 - 09.2023
- Memorize restaurant’s wine stock and accompanying meals, contributing to daily wine sales of $150
- Take and memorize orders and enter them into Toast POS for transmittal to kitchen staff in a 150+ seat restaurant
- Clean all work areas, equipment, utensils, dishes, and silverware, and ensure they are stored appropriately in accordance with state law.
- Assisted host or hostess by answering the phone to take reservations and to-go orders as well as by greeting, seating, and thanking guests.
Prep Cook
ARAMARK
Philadelphia, PA
06.2022 - 09.2022
- Presented menus to patrons and answered questions about menu items in a 43,500+ seat stadium, making recommendations upon request
- Stored food in designated containers and storage areas to prevent spoilage and increase shelf life
- Presented food samples for guests to taste and prepared appetizers for them upon their approval
- Served food and beverages to patrons and prepared specialty dishes as required
- Prepared and cooked food such as appetizers, salads, main course of a wide array of variety such as sushi, sandwich, pizza etc
Head-Server
HOTEL GARDEN
Pristina, Kosovo
06.2021 - 05.2022
- Memorize restaurant’s wine stock and accompanying meals, contributing to daily wine sales of $100
- Take and memorize orders and enter them into the tablet for transmittal to kitchen staff in a 100+ seat restaurant
- Clean all work areas, equipment, utensils, dishes, and silverware, and ensure they are stored appropriately in accordance with state law
- Overlook all operations from other servers and maintaining a smooth work flow
- Prepare the schedule for the serving staff by communicating and considering each individual request from the other servers
- Organize and oversee big events like weddings, work events and brand launches.
Education
Social Work -
Hasan Prishtina
Prishtina / Kosovo05.2024
High School Diploma -
Eqrem Qabej
Prishtina / Kosovo06.2021
Skills
- Serving Experience
- Restaurant Experience
- POS
- Bartending
- Restaurant Management
- Upselling
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Service prioritization
- Food safety understanding
- Menu presentation
- Foreign language proficiency
Modeling - Photos
- Kosovo, Prishtina
- New York, Manhattan
Languages
Albanian
Professional Working
Timeline
Server
Mamo Restaurant
09.2023 - Current
Server
Blackstone Steakhouse
10.2022 - 09.2023
Prep Cook
ARAMARK
06.2022 - 09.2022
Head-Server
HOTEL GARDEN
06.2021 - 05.2022
Social Work -
Hasan Prishtina
High School Diploma -
Eqrem Qabej