Lavdim Islami
Brooklyn,NY
Summary
Enthusiastic and dedicated server with over 6 years of experience in high-energy dining environments. Recognized for delivering exceptional customer service and creating memorable dining experiences. Skilled at managing multiple tables and handling high-volume service with poise. Excellent communicator with a talent for anticipating and addressing guest needs, while seamlessly collaborating with kitchen and front-of-house teams. Committed to maintaining top-notch cleanliness and safety standards in accordance with health regulations.
Overview
3
3
years of professional experience
Work History
Server
Mamo Restaurant
09.2023 - Current
- High end restaurant, served celebrities like Jaden Smith, Drake, Zendaya etc. -Got to know the Manhattan way of working and the culture. -Got to know a real Italian food place and also got to know how to deal with pressure under the 'rush hour', by the Capitans and also the General Manager.
Server
Blackstone Steakhouse
10.2022 - 09.2023
- Memorize restaurant’s wine stock and accompanying meals, contributing to daily wine sales of $150
- Take and memorize orders and enter them into Toast POS for transmittal to kitchen staff in a 150+ seat restaurant
- Clean all work areas, equipment, utensils, dishes, and silverware, and ensure they are stored appropriately in accordance with state law.
- Assisted host or hostess by answering the phone to take reservations and to-go orders as well as by greeting, seating, and thanking guests.
Prep Cook
ARAMARK
06.2022 - 09.2022
- Presented menus to patrons and answered questions about menu items in a 43,500+ seat stadium, making recommendations upon request
- Stored food in designated containers and storage areas to prevent spoilage and increase shelf life
- Presented food samples for guests to taste and prepared appetizers for them upon their approval
- Served food and beverages to patrons and prepared specialty dishes as required
- Prepared and cooked food such as appetizers, salads, main course of a wide array of variety such as sushi, sandwich, pizza etc
Head-Server
HOTEL GARDEN
06.2021 - 05.2022
- Memorize restaurant’s wine stock and accompanying meals, contributing to daily wine sales of $100
- Take and memorize orders and enter them into the tablet for transmittal to kitchen staff in a 100+ seat restaurant
- Clean all work areas, equipment, utensils, dishes, and silverware, and ensure they are stored appropriately in accordance with state law
- Overlook all operations from other servers and maintaining a smooth work flow
- Prepare the schedule for the serving staff by communicating and considering each individual request from the other servers
- Organize and oversee big events like weddings, work events and brand launches.
Education
Social Work -
Hasan Prishtina
Prishtina / Kosovo05.2024
High School Diploma -
Eqrem Qabej
Prishtina / Kosovo06.2021
Skills
- Serving Experience
- Restaurant Experience
- POS
- Bartending
- Restaurant Management
- Upselling
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Service prioritization
- Food safety understanding
- Menu presentation
- Foreign language proficiency
Modeling - Photos
- Kosovo, Prishtina
- New York, Manhattan
Languages
Albanian
Professional Working
Timeline
Server
Mamo Restaurant
09.2023 - Current
Server
Blackstone Steakhouse
10.2022 - 09.2023
Prep Cook
ARAMARK
06.2022 - 09.2022
Head-Server
HOTEL GARDEN
06.2021 - 05.2022
Social Work -
Hasan Prishtina
High School Diploma -
Eqrem Qabej
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