La Verda Buford
Summary
Experienced with managing front desk operations and scheduling appointments. Utilizes organizational skills to ensure smooth office workflow and client satisfaction. Track record of effective communication, multitasking abilities and excellent customer service.
Overview
20
20
years of professional experience
Work History
Front Desk Scheduler
Community Health Centers of Oklahoma
01.2024 - 02.2025
- Managed front desk operations while demonstrating exceptional interpersonal skills, handling diverse patients and maintaining a welcome atmosphere.
- Coordinated patient scheduling, review insurance, personal records, and handling payment while ensuring compliance with healthcare privacy.
- Maintained a clean and organized workspace which contributed positively towards the professional image of the Front Desk department.
- Participated in regular team meetings, sharing feedback and suggestions to continuously improve front desk operations.
- Assisted management with administrative tasks to ensure smooth daily operations at the front desk.
- Build a strong relationship with medical staff and patient.
- Answered customer telephone calls promptly and appropriately handled needs.
Assistant Director of Financial Aid
Oklahoma State University
Oklahoma City, OK
07.2005 - 03.2017
- Supervised the administration of federal, state, and institutional funds according to regulations and guidelines.
- Managed a team of financial aid counselors, ensuring accurate and prompt awarding of funds to eligible students.
- Conducted regular audits of awarded funds distribution processes to prevent over awards.
- Reviewed files, records and other documents for verification purposes.
- Provided expert guidance to students and families on available funding options, helping them make informed decisions about their education.
- Evaluated complex cases involving special circumstances and appeals, making fair determinations based on individual situations.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Represented financial aid office at group meetings with high school students and parents.
Education
BBA - Administration Management
Langston University
Langston, OKMaster of Science - Rehabilitation of Counseling
Langston University
Langston, OKSkills
- Dependability
- Team management
- Strong organization
- Financial counseling
- Intergy -Medical software
- Customer service
- Confidentiality
Timeline
Front Desk Scheduler
Community Health Centers of Oklahoma
01.2024 - 02.2025
Assistant Director of Financial Aid
Oklahoma State University
07.2005 - 03.2017
BBA - Administration Management
Langston University
Master of Science - Rehabilitation of Counseling
Langston University