Sherrie Hanson
Winfred ,SD
Summary
Dynamic Department Manager with a proven track record at Lewis Drug, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic inventory management, significantly reducing shrinkage. Committed to fostering a collaborative work environment while mentoring staff to achieve performance goals and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Department Manager
Lewis Drug
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Assistant Manager
Runnings Supply
06.2022 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Department Manager
Runnings
06.2021 - 06.2022
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Increased customer satisfaction with proactive issue resolution strategies.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
Farrowing Lead
Pipestone System
03.2016 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager of Operations
Family Hair Care and Tanning
03.2012 - 03.2016
- Established positive and effective communication with customers.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Education
Graduate -
Madison High School
Madison, SDCosmetology - Cosmetology
Nettleton Jr. College
Sioux Falls, SDSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Loss prevention
- Product restocking
- Strategies and goals
- Rules and regulations
Timeline
Assistant Manager
Runnings Supply
06.2022 - 07.2024
Department Manager
Runnings
06.2021 - 06.2022
Farrowing Lead
Pipestone System
03.2016 - 03.2021
Manager of Operations
Family Hair Care and Tanning
03.2012 - 03.2016
Department Manager
Lewis Drug
Graduate -
Madison High School
Cosmetology - Cosmetology
Nettleton Jr. College
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