Laverne Addison
Chickasaw,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
24
24
years of professional experience
Work History
Line Assembler
D C Safety
Mobile, AL
04.2024 - Current
- Inspected finished products for defects and conformance to quality standards.
- Worked with team members to ensure the timely completion of projects.
- Organized work area and ensured cleanliness at all times.
- Maintained accurate records of inventory levels, production schedules, and other related data.
- Monitored production processes, ensuring efficiency and accuracy of output.
Clerk/Typist
Mt. Calvary Missionary Baptist Church Prichard
Prichard, AL
10.2023 - Current
- Typed letters, memos, reports and other documents using Microsoft Word.
- Entered data into spreadsheets and databases accurately and efficiently.
- Scanned documents into digital format for storage in computer systems.
- Printed out hard copies of documents for distribution or archival purposes.
- Maintained an accurate inventory of supplies in the office.
- Assisted with mailings by folding letters, stuffing envelopes, affixing postage stamps and addressing packages correctly.
- Performed clerical work and recorded information on records.
- Created letters, memorandums and monthly agendas for office distribution.
- Typed finished documents from rough drafts and dictation.
- Proofread documents and corrected errors in grammar, spelling and punctuation.
Cashier
Walmart
Saraland, AL
12.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Fleet Service Agent
Hertz
Mobile, AL
04.2000 - 01.2024
- Maintained a thorough understanding of hotel policies and procedures.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Ensured all reservations were properly documented in the system.
- Provided support to other departments when needed.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Associate Degree in Business - Business Administration
Bishop State Community College
Mobile, AL08-1992
Skills
- Skills includes, call control, making and updating reservations, customer service, training new agents, typing, handling billing disputes, making programs, phone etiquette, data entry, assisting customers via chat and emails
References
References available upon request.
Timeline
Line Assembler
D C Safety
04.2024 - Current
Clerk/Typist
Mt. Calvary Missionary Baptist Church Prichard
10.2023 - Current
Cashier
Walmart
12.2022 - Current
Fleet Service Agent
Hertz
04.2000 - 01.2024
Associate Degree in Business - Business Administration
Bishop State Community College