Lavida Gouveia - Cera

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Greet and welcome all guests approaching the Front Desk.
• Maintain proper operation of the security console and ensure that all resort standards and house rules are met.
• Answer guest inquiries about hotel services, facilities and hours of operation in an Aloha manner.
• Ensure logging and delivery of packages, mail and messages to guests and owners.
• Review Front Office and security log daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, tours etc.
• Follow all cash handling and credit policies.
• Complete Incident reports as required after investigation.
• Be aware of closed out and restricted dates.

Obtain all necessary information when verifying reservations and follow procedures.

• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system and security camera operations.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, arrival/departure and housekeeping report.

Balance and prepare individual paperwork for closing of shifts according to resort standards.

• Maintain and market promotions and guest tour programs.
• Maintain a clean work area.
• Assist guests with special requests.
• Flexible and long hours are sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Climb 16 flights of stairs and conduct foot patrols.
• Ability to stand or walk during full shift.