Lavonda Brown
blavonda201@yahoo.com,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at McDonald's. Proven ability to enhance team performance through effective training and problem-solving. Skilled in cash handling and maintaining financial accuracy, consistently ensuring a positive customer experience and operational excellence.
Overview
16
16
years of professional experience
Work History
Cashier Team Lead
McDonald's
04.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Oral Hygiene Assistant
Dr. Gipson Dentistry
09.2013 - 04.2016
- Administered routine dental hygiene procedures and treatments.
- Prepared patient for x-rays and gathered x-ray films.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
Child Care
Little Blessings Day Care
06.2009 - 03.2013
- Collaborated with other staff members to create cohesive child care programs, maximizing efficiency within the center.
- Spearheaded efforts toward achieving accreditation status from nationally recognized child care organizations, demonstrating commitment to excellence in programming standards.
- Assisted family child care providers in maintaining a safe and nurturing environment through regular consultations.
- Prepared and delivered lectures to students on child care, nutrition and food science.
- Assisted with child care responsibilities, fostering a nurturing and supportive environment for children in the household.
Education
No Degree - Phlebotomy
Malcolm X College
Chicago, ILHigh School Diploma -
Faaragut Career Academy
Chicago, IL06-1992
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
McDonald's
04.2023 - Current
Oral Hygiene Assistant
Dr. Gipson Dentistry
09.2013 - 04.2016
Child Care
Little Blessings Day Care
06.2009 - 03.2013
No Degree - Phlebotomy
Malcolm X College
High School Diploma -
Faaragut Career Academy
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