Lavonya Dunn
Lumberton,NC
Summary
Dynamic Assistant General Manager at Hampton Inn By Hilton with proven expertise in staff management and operations. Enhanced customer satisfaction through effective problem resolution and innovative marketing initiatives, driving sales growth. Skilled in inventory control.Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Diligent with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Hampton Inn By Hilton
10.2016 - 08.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Deli Associate
Food Lion
05.2014 - 10.2016
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
Front Desk Agent
Hampton Inn By Hilton
04.2013 - 05.2014
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
Medical Transport Driver
Apara Transit
06.2009 - 10.2012
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Achieved daily preparation for vehicle inspections prior to travel.
Interior Design Assistant
Expo Design Center
10.2006 - 04.2009
- Ordered samples from vendors to handle presentation creation activities.
- Provided invaluable support to lead designer during high-pressure situations while managing multiple concurrent projects.
- Assisted lead designer in creating visually appealing spaces for residential and commercial clients.
- Contributed to increased project efficiency by maintaining organized files and documentation for all design projects.
- Worked with vendors and showrooms to produce quotes.
- Scheduled home consultations to present sample fabrics and provide furniture and accessory recommendations.
- Supported the successful completion of numerous design projects by meeting deadlines and staying within budget constraints.
Front Desk Agent
Doubletree By Hilton
01.2004 - 10.2006
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Education
Menlo Atherton
Atherton, CA06-1996
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Budget control
- Sales forecasting
- Marketing initiatives
- Team leadership strength
- Customer service
- Staff hiring
- Scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed team of 35 staff members.
- Was awarded the Conrad Award first year of opening Hotel.
- Continuing award winning property.
- Achieved Employee of the month four years by managing each department with accuracy and efficiency.
Timeline
Assistant General Manager
Hampton Inn By Hilton
10.2016 - 08.2025
Deli Associate
Food Lion
05.2014 - 10.2016
Front Desk Agent
Hampton Inn By Hilton
04.2013 - 05.2014
Medical Transport Driver
Apara Transit
06.2009 - 10.2012
Interior Design Assistant
Expo Design Center
10.2006 - 04.2009
Front Desk Agent
Doubletree By Hilton
01.2004 - 10.2006
Menlo Atherton