Lawana Baskerville

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• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Reviewed and processed requisitions for laboratory tests.
• Monitored supply levels and placed orders for laboratory supplies.
• Conducted 30+venipunctures and other CT procedures.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

• Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
• Trained new staff on front office procedures and software systems to improve team competency.
• Oversaw inventory management of medical supplies, ensuring availability while minimizing waste.
• Trained new staff on back office protocols and EHR functionalities to promote efficiency.
• Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.

• Provided compassionate patient care in diverse clinical settings, ensuring comfort and safety.
• Expedited physician workflow through the timely preparation of exam rooms, stocking supplies, and gathering necessary documentation.
• Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.
• Managed patient check-in and check-out processes, ensuring smooth workflow and exceptional customer service.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

• Supervised daily operations of medical assistant team to ensure efficient patient care delivery.
• Mentored junior staff, enhancing their clinical skills and promoting best practices in patient management.
• Developed and implemented streamlined workflows, improving appointment scheduling and patient processing times.
• Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care.
• Enhanced patient satisfaction by providing efficient and courteous front office support.

• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised 25+ employees and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.

• Managed patient scheduling and appointment coordination to optimize clinic workflow.
• Maintained current and accurate medical records for patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Communicated with patients, ensuring that medical information was kept private.

• Expedited the check-in process for new patients by collecting relevant medical history forms promptly upon arrival at the clinic.
• Managed phone lines courteously while addressing inquiries or relaying messages to appropriate personnel.
• Efficiently conducted EKGs, urinalysis tests, and vital sign measurements for accurate diagnostic results.
• Improved patient satisfaction by providing friendly and efficient front desk services.
• Assisted physicians with examinations, increasing the number of patients seen per day.