LAWANA BROWN
Maumelle,AR
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Unit Secretary
Arkansas Children's Hospital
01.2013 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided information for patient admissions and discharges to foster timely processing
- Monitored inventory levels and advised management of need for replenishment
- Placed new supply orders, managed inventory and restocked clerical spaces
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Answered phone 50 calls and messages for nurses and medical facility, scheduling appointments, and handling patient inquiries
Support Specialist
Arkansas Blue Cross And Blue Shield
03.2009 - 03.2013
- Maintain good relationships with all areas of Plan, with providers of healthcare, and consumers of healthcare. Effectively interface with consumers and providers to illicit information required for case management record keeping and to make data entries into Life with Baby application of all participant information and call in requests to register into Life with baby Program.
- Checked benefits and notify Life with Baby nurse of referrals and precepts and log these into appropriate files on PC. Utilize basic PC skills and knowledge to run reports, prepare correspondence and update manuals and procedures, etc.
- Organize time and workflow effectively. Assume responsibility of Life with Baby Program call volume (i.e. 888#). Fielded average of 200 to 300 customer service calls per day. Answer telephone and assist callers (internal and external) with issues such as referral inquiries, benefit information for case managed clients and services provided related to Life with Baby Program. Utilize my working knowledge of facsimile machine to transit faxes to providers. Inventory and order office supplies and Life with Baby supplies, including brochures, business cards, packet contents, envelopes, letterhead and other materials.
- Return calls for Life with Baby RN as needed. Open and distribute mail to Life with Baby RN and other case management nurses as needed. Responsible for calls received from and/or to RN to call and relay information as needed. Fulfill special requests for typing, research, etc. Development and completion of various special projects as required. Contribute to and support achievement of department performance standards. Provide other duties as assigned by Life with Baby nurse or Supervisor. Log and research referrals from CSW, agencies, providers, policyholders, Walmart group, etc. Update Life with Baby procedure manual.
- Prepare power point presentations. Collaborated with other team members on special projects and events. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Education
Some College (No Degree) - Nursing Administration
Pulaski Tech College
NLR, ARHigh School Diploma -
Northeast High School, NLR AR
NLR, AR06.1987
Skills
- Patient Appointment Coordination
- Patient Scheduling
- Data Entry Software
- Medical Recordkeeping
- Patient Admission
- Patient Records Maintenance
Certification
- CPR Instructor Training - 2023
Timeline
Unit Secretary
Arkansas Children's Hospital
01.2013 - Current
Support Specialist
Arkansas Blue Cross And Blue Shield
03.2009 - 03.2013
Some College (No Degree) - Nursing Administration
Pulaski Tech College
High School Diploma -
Northeast High School, NLR AR
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