Lawanda Henton
Miami
Summary
My expertise at Bcoc Cares Academy, excelling in client support and office administration. Enhanced team productivity through effective task delegation and improved organizational systems. Recognized for exceptional customer service and maintaining confidentiality, driving operational efficiency and fostering a welcoming environment for clients.
i am also experienced with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
5
5
years of professional experience
Work History
Office Manager
Bcoc Cares Academy
05.2023 - 07.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Front Office Clerk
Acme Technologies Ltd.
01.2020 - 03.2023
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Implemented effective communication strategies between departments, promoting smooth operational flow.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
General Education
Hialeah High School
Hialeah, FL01-1996
Skills
- Client support
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Bcoc Cares Academy
05.2023 - 07.2025
Front Office Clerk
Acme Technologies Ltd.
01.2020 - 03.2023
General Education
Hialeah High School
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