Lawanda M. Hines
Lansing,MI
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
12.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
Peckham
02.2024 - 10.2024
- Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
- Adhere to the privacy act as it relates to the confidentiality of information released.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bank Teller
Comerica
03.2023 - 01.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Associate of Applied Science - Dental Hygiene
Lansing Community College
Lansing, Michigan05.2027
GED -
Eaton RESA
Lansing, MI06.2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Patient confidentiality
- Labeling accuracy
- Point of sale systems proficiency
- Customer service
- Data entry
- Attention to detail
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2024 - Current
Customer Service Representative
Peckham
02.2024 - 10.2024
Bank Teller
Comerica
03.2023 - 01.2024
Associate of Applied Science - Dental Hygiene
Lansing Community College
GED -
Eaton RESA
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