Lawanda Roberts
Minneapolis,Minnesota
Summary
Dynamic Store Manager with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective employee training and inventory management. Skilled in cash management and fostering positive customer relations, ensuring operational excellence in fast-paced retail environments.
Overview
24
24
years of professional experience
Work History
Store Manager
Dollar General
08.2021 - Current
- Oversaw daily operations to ensure efficient store functioning while providing a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Enhanced customer satisfaction by training staff in customer service and product knowledge.
- Resolved customer complaints promptly and professionally, enhancing relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
Delivery Driver
Freedom Mobile
Minneapolis, MN
05.2014 - 11.2020
- Delivered goods promptly while adhering to speed limits and traffic regulations, ensuring customer satisfaction.
- Followed delivery schedules and routes for timely arrivals.
- Coordinated with dispatch to clarify and confirm delivery instructions, enhancing communication.
- Operated delivery vehicle to ensure efficient transport of goods to various locations.
- Maintained vehicle cleanliness and performed routine inspections.
Store Manager
Holiday Gas Station
Plymouth, Minnesota
02.2002 - 03.2013
- Managed daily store operations and ensured compliance with company policies.
- Led and trained team members on customer service best practices.
- Monitored sales performance and adjusted strategies to align with business goals and drive revenue.
- Oversaw inventory management, including stock replenishment and organization.
- Developed promotional displays that increased product visibility and attracted customer interest.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Conducted staff meetings to communicate updates, address concerns, and foster team collaboration.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
Sullivan house high school
Chicago, IL06-1998
Skills
- Cash management
- Inventory management
- Store opening and closing
- Shift scheduling
- Employee training
- Customer service
- Customer relations
- Customer engagement
- Customer service
- Effective negotiation
- Multitasking
- Problem-solving
- Employee training
Timeline
Store Manager
Dollar General
08.2021 - Current
Delivery Driver
Freedom Mobile
05.2014 - 11.2020
Store Manager
Holiday Gas Station
02.2002 - 03.2013
High School Diploma -
Sullivan house high school