LaWanda White
Phlebotomist
LOUISVILLE,KY
Summary
Dynamic Sales Associate at Cato Fashions with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective teamwork. Skilled in problem-solving and proficient in point-of-sale systems, I consistently fostered customer loyalty and increased revenue by recommending tailored products to meet client needs.
Overview
1
1
Certification
Work History
Sales Associate
Cato Fashions
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained store visual standards, ensuring appealing product displays.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service quality.
- Handled customer inquiries and resolved issues to boost satisfaction and loyalty.
- Organized stockroom inventory, optimizing product accessibility for sales floor replenishment.
- Participated in promotional events, contributing to increased store traffic and engagement.
- Trained new associates on company policies and operational procedures for seamless integration.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
C.N.A. ,M.A, and Phlebotomist
AMS Staffing
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to implement individualized care plans effectively.
- Maintained cleanliness and organization of patient rooms and common areas.
- Educated patients and families on health management and wellness strategies.
- Supported rehabilitation exercises, promoting patient mobility and independence.
- Participated in training sessions to enhance skills and improve care delivery.
- Communicated effectively with multidisciplinary teams to coordinate patient care needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Healthcareers Institute
Louisville KY 06-1987
Louisville Medical And Dental Careers
Louisville KY 06-1981
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Accomplishments
Teaches ASL in church. Very profient.
Certification
Nurse assistant and Phlebomy
Timeline
Sales Associate
Cato Fashions
C.N.A. ,M.A, and Phlebotomist
AMS Staffing
Healthcareers Institute
Louisville Medical And Dental Careers