Lawandria Saunders
Blythewood,SC
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Amazon
Bradenton, FL
06.2022 - 07.2024
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
CVS Pharmacy
Bradenton , FL
01.2018 - 07.2022
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Some College (No Degree) - Child Development
American Public University System
Charles Town, WVSkills
- Time Management
- Customer Service
- Conflict Resolution
- Supervision and leadership
- Cultural Awareness
- Organizational Skills
- Written Communication
Timeline
Customer Service Representative
Amazon
06.2022 - 07.2024
Customer Service Representative
CVS Pharmacy
01.2018 - 07.2022
Some College (No Degree) - Child Development
American Public University System
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