Lawanta Atkins
Orthopaedic & Spine Clinic
Ruston,LA
6
years of professional experience
Detail-oriented front desk receptionist with expertise in patient check-ins, appointment scheduling, and problem-solving. Proven ability to enhance office workflow and maintain confidentiality while delivering exceptional customer service.
Work History
Front Desk Receptionist
1 Year 3 Months- Assisted patients with inquiries, ensuring clear communication and exceptional service.
- Managed patient check-ins and appointment scheduling using electronic health record system.
- Coordinated office operations, enhancing workflow efficiency in a fast-paced environment.
- Maintained accurate patient records to support clinical staff and improve data integrity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Assistant Administrator
5 Months- Coordinated scheduling for staff and patient appointments, improving efficiency of daily workflows.
- Communicated effectively with healthcare providers to facilitate interdisciplinary collaboration on patient care plans.
- Supported administrative tasks related to patient records, maintaining accuracy and confidentiality.
- Assisted in managing patient admissions and discharges, ensuring smooth operations within the facility.
- Developed training materials for new administrative staff, enhancing onboarding experience and knowledge retention.
- Participated in quality assurance initiatives, contributing to improved compliance with healthcare regulations.
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Receptionist
3 Years 11 Months- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for improved data management.
- Trained new staff on front desk procedures and clinic policies to ensure operational consistency.
- Implemented strategies to improve patient flow during peak hours, enhancing overall clinic efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma
Master of Science - Criminal Justice
Bachelor of Science - Criminal Justice
Skills
Scheduling
Appointment scheduling
Data entry
Customer service
Payment processing
Phone communication
Attention to detail
Time management
Calendar management
Appointment management
Communication techniques
Appointment management
Confidential information management
Data confidentiality
Timeline
Front Desk Receptionist
Orthopaedic & Spine Clinic
05.2025 - CurrentRead More
Assistant Administrator
Serenity Springs Specialty Hospital IOP
12.2024 - 05.2025Read More
Receptionist
Green Clinic
01.2021 - 12.2024Read More
Grambling State University
Master of Science from Criminal Justice
Read More
Ruston High
High School Diploma
Read More
Grambling State University
Bachelor of Science from Criminal Justice
Read More