Lawesla Matlock
Customer Service Rep
Wewahitchka,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious CSR with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Diligent CSR experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
CSR
Maximus Federal
Lynn Haven, FL
11.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Department Manager
Walmart
Thibodaux, LA
02.1998 - 04.2004
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
Education
Associate of Arts - General
Shawnee Community College
Ullin, IL 05.2005 - 07.2006
Skills
Multi-line phone talent
Staff education and training
Stocking and replenishing
Medical terminology knowledge
Creative problem solving
Good listening skills
Accomplishments
I have been a Marketplace tier 1 CSR. I have also been a dual CSR and now I am a Tier 2 Medicare CSR .
Timeline
CSR
Maximus Federal
11.2016 - Current
Associate of Arts - General
Shawnee Community College
05.2005 - 07.2006
Department Manager
Walmart
02.1998 - 04.2004