LaWonda Stowe
Fort Worth,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Holland Lake Rehab and Wellness Center
Weatherford , TX
2022.08 - 2024.01
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided emotional support to family members regarding end-of-life decisions.
Customer Service Representative
Advantage Cable Services
Arlington , TX
2019.09 - 2022.07
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Sam Houston High School
Arlington, TX2005-05
Skills
- Customer Service
- Effective organizational skills
- Ability to manage multiple tasks
- Effective communication skills, both verbal and written
- Computer Literacy
- MS Office
References
References available upon request.
Timeline
Certified Nursing Assistant
Holland Lake Rehab and Wellness Center
2022.08 - 2024.01
Customer Service Representative
Advantage Cable Services
2019.09 - 2022.07
High School Diploma -
Sam Houston High School
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