Lawrence Ducatel
Tamarac
Summary
Dynamic truck driver with extensive experience at Melton Truck Lines, excelling in safe transportation and compliance with regulations. Proven ability in customer service and technical troubleshooting, achieving a 95% satisfaction rate. Adept at problem resolution and team collaboration, ensuring timely deliveries and operational efficiency.
Overview
8
8
years of professional experience
Work History
Truck Driver
ALIF UZ CORP
12.2024 - Current
- Inspect trucks before and after trips to ensure compliance with safety regulations.
- Communicate with dispatchers regarding pickup and delivery schedules.
- Follow designated routes and traffic laws to ensure timely deliveries.
Truck Driver
Cadence Premier Logistics
10.2022 - 12.2024
- Transported goods according to delivery schedules.
- Assisted with loading and unloading when needed.
- Maintained communication with dispatch for route and timing updates.
- Followed all traffic laws and safety procedures.
Truck Driver
Logistic Pros
06.2019 - 10.2022
- Operated commercial trucks for safe transportation of goods.
- Performed daily vehicle inspections to identify mechanical issues.
- Loaded and secured cargo according to safety guidelines.
- Coordinated with dispatchers for route updates.
Customer Service Representative
Agero
Remote
12.2018 - 09.2022
- Manage urgent roadside assistance calls, dispatching tire, towing, and jump-start services.
- Deliver prompt and efficient support to improve customer satisfaction and reduce response times.
- Handle over 1,000 customer interactions with a 95% satisfaction rate.
Truck Driver
Melton Truck Lines
12.2018 - 06.2019
- Inspected trucks and trailers before and after trips.
- Completed basic maintenance to ensure optimal performance.
- Participated in training on defensive driving, new technologies, and accident prevention.
- Stayed informed on transportation laws and regulations.
Tech Support Representative
ITG Communications
Pompano Beach
11.2017 - 12.2018
- Installed and configured TV, internet, and cable services.
- Documented technical issues to streamline support operations.
- Resolved product issues through research and troubleshooting.
- Submitted service tickets to minimize downtime.
- Provided technical support to maintain high customer satisfaction.
- Collaborated with team members to improve accuracy and efficiency.
Education
GED -
Barry University
Miami, FL11.2016
Engineering Mechanics - Engineering Mechanics
Universidad Autónoma de Santo Domingo
Dominican Republic01.2012
High School Diploma -
College Jean-Claude Mondesir
Haiti07.2008
Skills
- Customer service and support
- Technical troubleshooting and support
- Service dispatching
- Problem resolution
- Documentation practices
- Response time improvement
- Information security
- Client relations and education
- Quality control
- Team collaboration
- Adaptability
- Typing proficiency
- Sales closing and upselling
Activities
- Friendly, curious, and committed to continuous learning and development.
- Strong emotional awareness and understanding of how emotions influence behavior.
- Able to stay organized, manage time effectively, and adapt to change.
- Comfortable engaging with people from diverse backgrounds and perspectives.
Timeline
Truck Driver
ALIF UZ CORP
12.2024 - Current
Truck Driver
Cadence Premier Logistics
10.2022 - 12.2024
Truck Driver
Logistic Pros
06.2019 - 10.2022
Customer Service Representative
Agero
12.2018 - 09.2022
Truck Driver
Melton Truck Lines
12.2018 - 06.2019
Tech Support Representative
ITG Communications
11.2017 - 12.2018
GED -
Barry University
Engineering Mechanics - Engineering Mechanics
Universidad Autónoma de Santo Domingo
High School Diploma -
College Jean-Claude Mondesir