Lawrence John
Dorchester,MA
Summary
Compassionate Residential Counselor with proven skills in de-escalation techniques and client advocacy. Committed to enhancing resident well-being through individualized care plans and effective behavioral intervention strategies.
Overview
7
7
years of professional experience
Work History
Residential Counselor
Angel & Blessing Associates, LLC
324 North Main Street, Suite 3C Randolph
01.2020 - 05.2025
- Developed individualized care plans to promote residents' emotional and physical well-being.
- Facilitated group therapy sessions, enhancing communication and social skills among residents.
- Monitored daily activities to ensure compliance with safety protocols and behavioral guidelines.
- Collaborated with multidisciplinary teams to coordinate comprehensive support services for residents.
- Mentored junior staff on best practices in resident care and crisis intervention techniques.
- Implemented program improvements based on feedback, increasing resident engagement and satisfaction.
Cashier
Southy
South Boston, MA
02.2018 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures.
- Enhanced customer experience by providing prompt, friendly service.
- Resolved customer inquiries and issues to ensure satisfaction.
- Implemented best practices for inventory management and stock replenishment.
- Monitored sales trends to identify opportunities for service improvement.
- Collaborated with team members to streamline checkout processes and reduce wait times.
Education
High School Diploma -
Holy Trinity High School
Agbala Itura Ibadan, OYO STATE NIGERIA07.1996
Skills
- De-escalation techniques
- Client advocacy
- Boundaries establishment
- Supply replenishment
- Safety management
- Client transportation
- Patient education
- Progress monitoring
- Professionalism and ethics
- Self-care practices
- Multicultural sensitivity
- Resident support
- Behavioral intervention plans
- Incident reporting
- Healthy habits promotion
- Community meetings
- Crisis prevention intervention
- Emergency response
- Staff communication
- Daily living skills instruction
- Relationship building
- Progress documentation
Accomplishments
I have been driving professionally for the past 20 years. I have substantial knowledge in driving both Manual (STICK) and Automatic cars and SUVs.
Timeline
Residential Counselor
Angel & Blessing Associates, LLC
01.2020 - 05.2025
Cashier
Southy
02.2018 - 12.2024
High School Diploma -
Holy Trinity High School