Open To Work
Lawrence Terry
Roanoke,VA
Summary
Dedicated Customer Service Representative with proven skills in complaint resolution, transaction processing, and product knowledge. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
Roanoke, Virginia
11.2022 - 03.2026
- Assisted customers with product inquiries and selections.
- Processed customer transactions accurately at checkout.
- Resolved customer complaints through effective communication, enhancing customer satisfaction.
- Trained new staff on customer service protocols and systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Ensured high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
customer service
sams club
Roanoke, Virginia
05.2021 - 11.2021
- Anticipated client needs to deliver excellent customer service and improve satisfaction.
- Provided excellent customer service to ensure client satisfaction.
- Encouraged quick, friendly service during customer interactions to enhance customer experience.
- Greeted clients to create welcoming atmosphere while delivering exceptional customer service.
- Greeted customers and provided friendly customer service.
- Provided customer service to ensure guest satisfaction.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06-1993
Skills
- Customer support
- Complaint resolution
- Customer relationship management
- Retail sales customer service
- Call center experience
- Transaction processing
- Payment processing
- Money handling
- Credit adjustments
- Workflow optimization
- Effective communication
- Problem solving
- Team collaboration
- Multitasking and organization
- Relationship building
- Staff training
- Retail store support
- Microsoft Office Suite
- Account management
- Customer relations
- Conflict resolution
- Stress management
- Composed demeanor
- Customer relations
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$0/hr - $1000/hrTimeline
Customer Service Representative
Home Depot
11.2022 - 03.2026
customer service
sams club
05.2021 - 11.2021
High School Diploma -
William Fleming High School