Lawrencia Antwi
Utica,NY
Summary
Self-motivated professional and hard working employee offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Night Auditor
Delta Hotels By Marriott
Utica, NY
08.2024 - Current
- Maintained cleanliness of bathrooms, lobby and front desk.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Maintained a secure environment for the protection of guests' property and assets.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Received payments from customers via cash or credit cards.
- Issued room keys and escort instructions to bellhops.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Bank Teller
M&T Bank
Utica , NY
04.2023 - 08.2024
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Entered transactions into computer and issued customer receipts.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
Night Auditor
Delta Hotels By Marriott
Utica, NY
12.2023 - 03.2024
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Prepared detailed audit reports at the end of each shift.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Input and confirmed reservations for guests.
Customer Service Associate
Walgreens
Utica, NY
11.2022 - 03.2023
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Educated customers on special pricing opportunities and company offerings.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Provides customers with courteous, friendly, fast, and efficient service.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Bank Teller
Absa Bank Ghana
Accra , Ghana
11.2018 - 05.2019
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Welcomed customers and offered pleasant service during entire transaction.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Explained bank services, financial products and applicable fees to customers.
- Entered transactions into computer and issued customer receipts.
Sales Operations Officer ( National Service)
Fan Milk Ghana Limited
Accra, Ghana
09.2017 - 07.2018
- Assist Sales officers in updating their key performance indicators.
- Update the daily report of the sales men
- Daily updates of sales figures
- Performed administrative duties
- Go on field occasionally with the sales coordinator’s to visit customers and products available in their shops to ensure they are served in a timely manner and in compliance with quality and customer service standards
Administrative Secretary
Quao Realty Limited
Accra, Ghana
12.2016 - 05.2017
- Copy typing
- Dealing with telephone and e-mail enquiries
- Creating and maintaining filing systems
- Scheduling and attending meetings, creating agendas and taking minutes required
- Keep diaries and arranging appointments
- Financial reports ,paying salaries to workers ,income statement, preparing invoices ,petty cash analysis
Administrative Officer ( Internship)
Stanbic Bank Ghana
Accra, Ghana
- Assist both the head of department and relationship manager in opening offshore accounts for clients
- Calling of offshore clients for their cards and pin
- Safe keeping and recording of offshore cards and pin
Education
Bachelor of Science - Business Administration ( Accounting )
Radford University College
East Legon, Accra- Ghana 07.2017
West Africa Secondary School Certificate - Business
Ofori Panin Senior High School
Tafo - Kukurantumi09.2013
Skills
- Money Handling
- Asset Management
- Process Monitoring
- Account Services
- Recordkeeping and Documentation
- Relationship Building
- Honest and Dependable
- Honest and Ethical
- Attention to Detail
- Customer Service-Oriented
- Money Management
- Time management
- Night audit reports
- Guest relations
- Front desk operations
- Credit and cash payments
- Multitasking and organization
Timeline
Night Auditor
Delta Hotels By Marriott
08.2024 - Current
Night Auditor
Delta Hotels By Marriott
12.2023 - 03.2024
Bank Teller
M&T Bank
04.2023 - 08.2024
Customer Service Associate
Walgreens
11.2022 - 03.2023
Bank Teller
Absa Bank Ghana
11.2018 - 05.2019
Sales Operations Officer ( National Service)
Fan Milk Ghana Limited
09.2017 - 07.2018
Administrative Secretary
Quao Realty Limited
12.2016 - 05.2017
Administrative Officer ( Internship)
Stanbic Bank Ghana
Bachelor of Science - Business Administration ( Accounting )
Radford University College
West Africa Secondary School Certificate - Business
Ofori Panin Senior High School