Taylor Mathews
Toledo,Ohio
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable employee successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton Garden Inn Hotel
06.2023 - 11.2023
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Night Auditor
Hampton Inn by Hilton
05.2022 - 12.2022
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Sales Associate
Smoker's Oasis
02.2022 - 04.2022
- Managed proper and attractive merchandise to ensure customer satisfaction
- Participated in multiple money transactions, such as, balancing the register at the end of each shift
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Grub Burger Bar
07.2021 - 12.2021
- Greeted customers and efficiently processed transactions within a busy, fast-paced environment
- Operated POS terminals
- Assisted in producing effective scheduling reports for optimal service
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TexasHigh School Diploma -
Robert E Lee High School
Midland, Texas06.2017
Skills
- Daily Reporting
- Customer Service
- Multitasking and Organization
- Balancing Transactions
- Clerical Duties
- Money Handling
- Product Merchandising
- Time Management
- Teamwork and Collaboration
- File Management
Professional Experience
- Night Auditor, Hilton Garden Inn by Hilton Toledo, Ohio, 43615 (06/2023 - 11/2023), Assisted hotel guests with check in and out procedures, audited ledgers, balanced cash and credit card transactions.
- Night Auditor, Hampton Inn by Hilton Toledo, Ohio, 43615, (05/2022 - 12/2022), Verification of daily room occupancy and hotel revenue reviews.
- Sales Associate, Smoker's Outlet Midland, Texas, 79703 (02/2022 - 04/2022), Managed proper and attractive merchandise to ensure customer satisfaction. Participated in multiple money transactions, such as, balancing the register at the end of each shift.
- Server, Grub Burger Bar Midland, Texas 79701 (07/2021 - 12/2021), Greeted customers and efficiently processed transactions within a busy, fast-paced environment.,
Certification
- TABC, 05/2022
- Food Handler's, 05/2022
Timeline
Night Auditor
Hilton Garden Inn Hotel
06.2023 - 11.2023
Night Auditor
Hampton Inn by Hilton
05.2022 - 12.2022
Sales Associate
Smoker's Oasis
02.2022 - 04.2022
Server
Grub Burger Bar
07.2021 - 12.2021
Bachelor of Arts - Psychology
University of North Texas
High School Diploma -
Robert E Lee High School
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