Dynamic team leader with a strong focus on employee training and conflict resolution. Experienced in managing high-traffic shifts while maintaining exceptional service standards and operational efficiency, committed to fostering a positive work environment.
Work History
Shift Supervisor
1 Year 4 Months
Starbucks | 04.2025 - Current
Responded to and resolved customer questions and concerns.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Managed inventory levels, minimizing waste through effective stock control.
Maintained cleanliness and organization of work areas to meet health guidelines.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Cook Shift Leader
5 Months
Panda Express | 11.2023 - 04.2024
Coordinated meal preparation processes to meet peak service demands while maintaining quality consistency.
Supervised kitchen operations, ensuring adherence to food safety standards and quality control measures.
Trained new team members on food preparation techniques and equipment usage, enhancing overall team efficiency.
Managed inventory levels, reducing waste through effective stock rotation and accurate ordering practices.
Implemented daily operational checklists, ensuring compliance with company standards and efficient kitchen workflow.
Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Technology Help Desk Internship
3 Months
Mary Institute and Saint Louis Country Day School | 04.2022 - 07.2022
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.