Lawton Pena
Miami,FL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Treatment Plan Coordinator
Gateway Dental
Miami, Florida
04.2022 - Current
- Reviewed patient records to develop individualized treatment plans and goals.
- Developed resources for patients to use in between appointments.
- Collaborated with clinicians to ensure continuity of care throughout the treatment process.
- Monitored patient progress during treatment sessions and made necessary adjustments to plans accordingly.
- Assisted in coordinating referrals for additional services as needed.
- Maintained accurate documentation of patient information in accordance with HIPAA regulations.
- Assisted clients in making informed decisions about their health care needs by providing them with relevant information.
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Received and routed care team messages and documents to appropriate staff.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
Assistant Administrator
First Services Residential
Miami, FL
01.2018 - 01.2021
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Updated tenant records and maintained accurate files for all tenants.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Processed incoming payments from tenants in a timely manner.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Assisted in creating budgets for each property based on projected income and expenses.
- Researched local laws and regulations related to property management activities.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Education
High School Diploma -
Miami Senior High School
Miami, FL06-2013
Skills
- Database coordination
- Financial Counseling
- Patient Care Coordination
- Appointment Scheduling
- Office Administration
- Critical Thinking Skills
- Payment Collection
- Bilingual
- Management
Timeline
Treatment Plan Coordinator
Gateway Dental
04.2022 - Current
Assistant Administrator
First Services Residential
01.2018 - 01.2021
High School Diploma -
Miami Senior High School